Shipping policy

Shipping Policy

Free worldwide shipping · Pre-ship QC · Tracked delivery · Arrives in 8-15 business days · Import duties included

Processing

Orders are checked and dispatched after payment is confirmed. Orders above a certain value may need a short manual verification before dispatch; we'll email you if we need anything.

Tracking

Every order ships with tracking. You'll get a shipping confirmation email with your tracking link. Some higher-value orders ship with a carrier that requires a signature on delivery — please make sure someone can receive the package.

Customs & duties

Prices include import duties and taxes — we prepay them, so you won't be charged extra at delivery.

Lost or delayed packages

If tracking hasn't updated for 7 days, email support@crtwave.com with your order number and we'll check with the carrier.

If tracking shows your package as delivered but you can't find it, email support@crtwave.com within 48 hours of the "delivered" status.

In either case we'll open a trace with the carrier and send a replacement or refund if the package is confirmed lost.

Address changes

Need to change your address? Email us before the order ships. We can't redirect packages already in transit.

Contact

CRTWAVE · support@crtwave.com